RWA Connect 360 help
Updated
Short, step-by-step answers for residents, and for the committee members who run a society on RWA Connect 360. Each article shows the date it was last checked against the app.
Words you might not know are explained in the glossary. How these pages are written and checked is in our editorial policy.
For residents
- How to sign in, and what the sign-in messages meanResidents and society admins sign in the same way, with an email or mobile number and a password. What each sign-in message means.
- Reset your passwordForgot your password? Get a 6-digit code by email or on WhatsApp, then choose a new one. The steps, and what each message means.
- Register with your society's joining linkHow a resident joins their society — open your committee's joining link, fill in three short parts, then wait for your society admin to approve you.
- Pay maintenance by UPI and confirm it with the UTRPay your society's maintenance from any UPI app, then send the payment's UTR number so your society admin can confirm it. Step by step.
- Pay maintenance online by card, net banking or UPIIf your society has turned on online payment, pay maintenance by UPI, debit or credit card, or net banking — marked paid at once, with no claim to send.
- Find and download your payment receiptsEvery maintenance payment your society records gets a receipt. Where to find yours, and how to save it as a PDF.
- What each resident status meansEvery resident status in RWA Connect 360, for approvals, fees and people who have left — what each one means, and what to do about it.
- Raise a support ticket with your societyReport a problem to your society's committee — a leak, parking, noise, a billing question — follow the replies, and reopen or escalate a ticket.
- Your privacy settings, and deleting your accountTurn off WhatsApp messages, ask for a copy of your data, or ask for your RWA Connect 360 account to be deleted — and what each one does.
- Vehicle QR stickers — add your vehicle and control alertsHow the society's vehicle QR sticker works — add your vehicle, let anyone who scans it alert you without seeing your number, and turn alerts off.
For society admins
- How to sign in, and what the sign-in messages meanResidents and society admins sign in the same way, with an email or mobile number and a password. What each sign-in message means.
- Reset your passwordForgot your password? Get a 6-digit code by email or on WhatsApp, then choose a new one. The steps, and what each message means.
- Add residents to your societyThe ways residents get into your society on RWA Connect 360 — your joining link, Add Resident, an Excel import, or a flat transfer — and how to choose.
- Approve or reject a residentHow a society admin approves a new resident — and sees exactly what they will be charged first — or rejects them with a reason.
- Check a resident's UPI payment and mark it paidWhen a resident pays by UPI and sends the UTR, a society admin checks it against the bank account, then verifies or rejects the claim.
- What each resident status meansEvery resident status in RWA Connect 360, for approvals, fees and people who have left — what each one means, and what to do about it.
- Your privacy settings, and deleting your accountTurn off WhatsApp messages, ask for a copy of your data, or ask for your RWA Connect 360 account to be deleted — and what each one does.