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RWA Connect 360ConnectingCommunities

Reset your password

Forgot your password? Get a 6-digit code by email or on WhatsApp, then choose a new one. The steps, and what each message means.

Updated

You can set a new password yourself. You get a 6-digit code: by email if you type your email, or on WhatsApp if you type your mobile number.

Get a code

  1. Open the sign-in page and press Forgot password? You can also open the Forgot Password page straight away.
  2. Type your email, or your mobile number, in Email or Phone.
  3. Press Send reset code.

The page changes to Enter verification code, and the code is on its way.

Using your mobile number? The WhatsApp code goes only to a mobile number you have verified on your profile. If yours is not verified, type your email instead.

Type the code

  1. Type the 6-digit code from the email or the WhatsApp message.
  2. Press Verify.

Choose a new password

  1. Type your new password in New Password. It needs at least 8 characters.
  2. Type it again in Confirm Password.
  3. Press Reset Password.

You see Password Changed! and then the sign-in page. Sign in with your new password.

If something goes wrong

  • "There's no RWA Connect 360 account with the info that you provided." — check the spelling of your email, or try your mobile number.
  • "This phone number isn't registered or verified with RWA Connect 360." — type your email instead.
  • "Code incorrect. Remaining attempts:" with a number — check the code and type it again.
  • "This code has expired or already been used. Request a new one." — a code works for a few minutes only. Start again with Send reset code.
  • "Too many attempts. Request a new code." — start again with Send reset code.
  • "Too many code requests. Try again in" a number of seconds — wait that long, then ask again.
  • Pressed Send reset code twice? While your first code is still valid, asking again does not send a new one. Use the code you already have.

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