What you get
Ten kinds of complaint
Maintenance, Security, Noise, Parking, Cleanliness, Billing, Amenity, Neighbor Dispute, Suggestion and Other.
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Residents can attach a photo or a PDF, and write back and forth with the committee inside the ticket.
Visible to the society
Residents see the complaints raised across the society, not only their own.
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They can also filter to just their own. Seeing a problem already raised saves everyone a duplicate.
A clear status at every step
Open, In Progress, Awaiting Resident, Awaiting Admin, Resolved and Closed.
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A resolved complaint closes itself after 7 days. If it is not really fixed, the resident can reopen it before then.
How it works
- 1
Raise it
A resident picks a type, describes the problem and sends it.
- 2
Work on it
The committee sets a priority, replies in the ticket and updates its status.
- 3
Close it
When it is fixed, the committee marks it resolved. It closes itself after 7 days unless the resident reopens it.
For your committee
- Every complaint in one list
- Set a priority: Low, Medium, High or Urgent
- Turn a complaint into a petition when it needs one
For residents
- Raise a complaint from your phone
- See what your neighbours have raised
- Reopen it if it is not fixed
Questions
Can other residents see my complaint?
What happens to a resolved complaint?
Works well with
- Track society expenses and show residents where the money goes
Every expense recorded with its bill, and shown to residents by category.
- Vehicle QR stickers that reach the owner without showing a number
A QR sticker on every vehicle, so anyone can alert its owner without seeing a number.
- Bring your residents in, from a link or an Excel sheet
A free trial, then residents in by link, by hand or from your Excel sheet.