Delete your account

How to request deletion

If you can sign in, the quickest way is from your account:

Settings → Privacy → Submit erasure request

The mobile app offers the same request from its Privacy screen. Both send it to the same place.

If you can no longer sign in, email our Grievance Officer from the address on your account, or include your registered mobile number so we can identify you:

grievance@rwaconnect360.com

We respond within 30 days, as required by Section 13(2) of the Digital Personal Data Protection Act, 2023. Deletion is carried out by a person, not automatically, so that we can confirm it is really you asking.

What we delete

Your name

Replaced with an anonymous placeholder.

Your email address

Replaced with a non-routable placeholder.

Your mobile number

Cleared.

Your profile photo

Cleared.

Your identity and ownership documents

Government ID and ownership-proof uploads are cleared.

Your links to flats or units

Deleted outright, so you no longer appear in any society's directory.

Your details inside past receipts

Redacted in place. The receipt document itself is regenerated from the redacted record.

What we must keep, and why

We cannot delete everything. Indian law requires us to retain some financial records even after you leave, and we would rather tell you now than surprise you later.

Payment receipts, for 8 years

Required by Income Tax Rule 6F. Your personal details inside them are redacted, but the financial record itself must survive.

Payment and fee records

So receipts already issued to you, and your society's accounts, remain valid and auditable.

A disabled, anonymised account record

Your account is closed and anonymised rather than erased from the database, so the audit trail of what happened to your data stays intact. This is required by the DPDP Act's own accountability provisions — including the record of this deletion.

After deletion

You will no longer be able to sign in, and you will be removed from your society's resident directory. If you later want to use RWA Connect 360 again, you will need to register from scratch and be approved by your society's admin.

Deleting your RWA Connect 360 account does not cancel any dues you owe your society. Those are owed to the society itself, not to us.